BPR is the methodical
tracking of processes from enquiries or orders through to delivery of products or services to the customer.
A thorough review should takethe
process right through to receiving payment into your company bank account.
These processes are mapped
out, in as much detail as possible, to show how activities are really carried out. These will usually
vary significantly from the “official” procedures that are laid down. If the broad processes are done
by the book, it is usually the work around for special situations or urgent
requests which need to be added to the official map.
Once an agreed process map
exists, it is compared to the stated objectives of the company to confirm that it is broadly
meeting the requirements of the business. The whole process is then broken into added value and non-added value activities.
The non-value added activities are challenged
to see if they can be eliminated or reduced.
Finally agreedchanges are implemented to realise the
benefits of a more efficient business process. All the new processes and
procedures are recorded.
In World Class companies
the processes are continually reviewed by staff to take account of changes and new ideas for